Terms of service

We are committed to providing the best experience possible when selling our products to our customers. If you have any dissatisfaction with your order, please send us an email or contact us about your issue. We are able to refund your order before your order has been completed and shipped out!

Singles: With constant changes in the market, we are not able to offer any returns on singles once your order has been shipped out. Your order may be cancelled if it hasn’t been shipped out yet.

All of our listed cards come in NM to M condition. However, our inventory staff restocks hundreds of cards per day. On rare occasions, we might inventory something that isn't up to our quality standard. If you have any problems with the conditions of your cards that you have received, please email questions@strictlybrokentcg.com and we can discuss your issue. 

Products & Product Accessories: All our sales are final for all of our in-store purchases of sealed products. This is a case by case situation; if you purchase a product and immediately return your product, we may be able to give a refund depending on the situation.

We ship all of our orders on Mondays, Wednesdays, and Fridays. If you order your package on a given day your order will be shipped on the next concurrent day of the week. For example, if you place your order on Saturday afternoon your order will not be shipped until the next upcoming Monday.

If your order from us Domestically or Internationally we cannot guarantee the arrival of your package. There is a small percentage of orders that are lost by USPS and UPS. If you haven’t received your order this may also be due to delays by the postal service determined by your order and your location. Please read your postal service shipping conditions on your chosen providers website for further information.

Strictly Broken has the right to cancel any order outright or limit the quantity of part of an order at any time. These decisions are made on a case by case basis. You will be instantly notified of the reasons as to why your order was canceled, and we will refund your order as soon as possible. This pertains, but is not limited to, "Buyouts" and other instances regarding the sale of high demand products. Orders are rarely canceled. If you have not yet received your refund, please contact us as soon as possible and we will do so.

Sometime our inventory is incorrect, and we may be out of stock when it says we have an item on our website. You will be notified when this discrepancy occurs at the time of making your order. We will refund you the amount of your product ordered if this occurs.

Sometimes we do not open the number of rares that we statistically plan to open. For example, if we expect to open 10 of each rare, we will may only open 6 of a given rare and 15 of another. If this happens, we cannot guarantee the delivery of your pre-order and we will give you a refund for the given card(s). We can also not accept refunds on pre-ordered products.

If you make more than one order from us before we ship out your order we may combine all your products into one order to simplify your shipping experience. If this happens and you paid for shipping for both orders, we can refund the cheapest shipping costs and combine it into your larger order (as long as it is with in reason to our shipping policies).

When your order is over $50 dollars living in the United States or $200 dollars Canada, you will have the option of free tracking with your order. We will also have other shipping options available for any of your orders that you are able to purchase. Please note that it is the customer's responsibility to choose the correct shipping option.

All card prices are updated routinely. Sometimes you may find a card that is under or over the current market price, and if you do either you're either getting value or ripped off… If you want to confirm a price on a certain card or let us know of a change in the market price, we may acknowledge this when pricing this single.

If you have any suggestions for our website, or any criticism of us at all, please let us know as this is greatly appreciated. We are always trying to improve and better our service to our customers! Email us at questions@strictlybrokentcg.com. Strictly Broken TCG has the right to modify and update our policies at any time and may be effective without given notice. Prices and quantity might not always reflect what we actually have in store.